Start with a valuation and the RECO paperwork
The first meeting happens at the property, not in an office, because in Durham the lot, the road and what backs onto the yard change the number as much as the finishes do. Randy or Alexander walks the house, asks about the roof, the furnace, the windows, any additions and any permits, and leaves with what is needed to write a valuation you can question line by line. Before the team offers any service, Ontario's regulator requires that you receive the RECO Information Guide, which explains in plain language what representation means, what a self-represented party is and how multiple representation works. The seller representation agreement comes next: it names the services, the term and the way remuneration is calculated, and that remuneration is negotiated between you and the brokerage rather than set by any rule. These steps have run this way since TRESA took full effect on December 1, 2023, which also rewrote how offers are handled, covered further down. Nothing is listed until you have read both documents and asked whatever you want to ask.